Step up and take responsibility

not meI’m sure you have seen a situation when a problem occurs, , , no one seems to know how or why it occurred.

You hear things like:
“It wasn’t me.”, , , “They must have caused it.”, , , “I don’t know .”

No one wants to fault others for problems that occur. But a small fact exists, , , strong leaders take responsibility and hold themselves accountable, , , weak leaders pass the buck.

When a problem occurs, I look at myself or my organization first and ask, “Is there anything we (or I) did or possibly something we didn’t do that created this problem?”

On the other hand, a transparent manager will always deflect a problem to someone else, even his own staff. Transparent managers take credit for good things and pass the blame for problems.

Guess how much credibility transparent managers have with their clients and more importantly their staff, , , little to no credibility.

Strong managers take the hit when problems occur and they go further by identifying what they are doing to get the train back on the track and to prevent similar problems in the future.

trainManagers who “own the responsibility” instill confidence and respect plus the all important credibility because they hold themselves and their organizations accountable, , , then they do things to improve.

Bottom line: Give your people credit for successes and take the responsibility yourself for failures, , , it will reward you with trust and loyalty over time.

Preparing for next week’s IT Manager Institute class

Next week I travel to Carrollton, GA to deliver our 65th IT Manager Institute for 18 managers at Tanner Health System.

Even though I have delivered the class 64 times including six times this year, I always use a checklist to prepare for each class to insure all goes as planned.

Tanner_Class_ToDoMy Institute Class Checklist

I’m a big believer in tools and templates for three simple reasons:

  1. Makes it easier
  2. Improves quality
  3. Reduces stress

Makes it easier
Probably my primary reason to develop any tool is to make work easier. I remember the first time I delivered an IT Manager Institute, , , there was a lot of last minute effort to pull it all together. Today, it’s so much simpler and easier with a checklist.

Improves quality
Tools like my IT Manager Institute To Do List shown above help insure everything is done to prepare or complete a project. I never show up at a class and find that I have “missed something we need to deliver the program successfully” if I have checked off each of the items on the list.

Reduces stress
I didn’t realize the benefit tools have in “reducing stress” early in my career, but now I fully understand that making work easier and insuring the work will be complete is a tremendous stress reducer.  As they say in Australia, “No worries!”.

The Institute To Do List above includes anything from insuring I pack my passport and the appropriate electrical adapter for an overseas trip to putting clothes in the cleaners and getting a haircut. I also insure certain things are done with “time to spare” by listing completion time frames weeks ahead of the event.

I print an Institute To Do List and put it in my class folder for every class I schedule. It saves time preparing, , , makes it easier, , , eliminates every bit of stress, , , and guarantees I show up ready to go.

IT Manager ToolKitMy IT Manager ToolKit contains more than 100 tools and templates that were developed to help me manage and monitor IT organizations. Learn more.

IT Manager Institute #63 was in Dubai last week

I returned to Dubai last week to deliver our 63rd IT Manager Institute program. We had 20 managers from 8 countries – UAE, Saudi Arabia, Ghana, Nigeria, Sudan, Oman, Qatar, and Pakistan. This was an exceptional group of managers.

Dubai_May2014IT Manager Institute #63  –  Dubai, UAE  –  May 2014

Three Institutes in one month – a record

Today, I complete the 3rd IT Manager Institute in four weeks, , , two of them in Dubai. I have been in Dubai for three weeks, , , a long trip.

IMG_4235IT Manager Institute #62 – Dubai, UAE – April 2014

Headed home Saturday and will return to Dubai for another IT Manager Institute the week of May 26-29, 2014.

IT Manager Institute classes – # 60 and #61

April has been a busy month with two more IT Manager Institute classes completed:

Institute61IT Manager Institute #61 – Dubai, UAE – April 2014
KPMG managers from Bahrain, Kuwait, Pakistan, and Saudi Arabia

IT Manager Institute 60IT Manager Institute #60 – Columbia, TN – April 2014
Matt Holt (Tennessee) and Grantley Roper (Australia) meet the Sisco’s

IT Manager Institute #59

We just finished the 59th IT Manager Institute in Dubai, UAE that included 14 IT managers from 6 countries – UAE, Saudi Arabia, Bahrain, Oman, Kuwait, and Nigeria. This was a special group that did extremely well on the ITBMC exam.

ITBMC_Dubai_March2014IT Manager Institute #59 – March 2014 – Dubai, UAE

History of external data storage

I’ve been in IT for longer than anyone can remember (over 40 years), and I’ve seen some amazing progress in computer technology, especially in offline data storage.

Got my IT start in the US Marine Corps way back in 1969. My first real job was 3rd shift computer operator for Marine Corps Base – Kaneohe, Hawaii.

USMC DPP-10 Kaneohe, HawaiiDPP-10    Marine Corps Base – Kaneohe, Hawaii – 1971
That’s me standing under the sign
We are in front of a “mobile data center” ready to be deployed to the field

Let me describe how far the technology has come in the last 45 years.

My computer operator job was to run daily, weekly and monthly reports for the air wing of MCB-Kaneohe, , , it included all types of reports concerning personnel, aircraft, equipment, parts, etc. , , , normal reports like you would expect.

At this juncture we used 80-column cards to store information about a record. A “record” might be a jet aircraft or helicopter, a Marine pilot or fireman, or a piece of equipment. At the end of the month I had to sort the cards and print several detail reports for Marines to manage the business.

In one application called FSA (Fleet Stock Accounting), the owners of the data brought me some 50,000 cards every month of all the detail records of their equipment and parts inventory. They were stored in some 15-20 metal trays that held approx. 3,000 cards each.

Here is the point to my story – to sort 5 characters of the cards to prepare them to print an Equipment List sorted alphabetically it would take me over two hours just to sort the card deck so I could then print the report, , , and the computer processing part to print the report took another 1.5 hours, , , that’s 3-4 hours just to print a detailed Equipment Report.

How long does it take today? Just a few seconds to initiate the report, maybe a few minutes to produce and print it, , , that is if you actually want the printed version.

Every end of month I would literally spend an entire weekend in our Data Center to create the monthly reports for this application.

External data storage has evolved considerably so I thought it might be fun to take a look at how it took place. I’ve actually worked with everything you will see in the discussion below.

The beginning
Paper is where it all started. Before computers everything was on paper. Do the images below look familiar?


The first computers used punch cards
The first was the 80-column card followed by a smaller 96-column card that allowed for smaller equipment and 20% more storage on a record.

storage_punched cards

At Kaneohe we used IBM equipment – the 1401 Computer System.

storage_IBM 1401 computer system

Punched card processing took lots of equipment to do very specific things like sorting, collating or merging card decks, interpreting and printing newly punched cards, etc. Lots of equipment and a very manual, tedious process, , , but it was light years ahead of pencil and paper.

storage_IBM punch card technology

Along came tape and “magnetic media”
At first, vendors like IBM simply added a tape drive to complement their card system like the 1401 processing environment below.


Do you remember the old tape libraries? Larger organizations literally had dedicated resources just to manage the tapes.

storage_tape library

Disk storage opens up new horizons in storage capacity, speed and reliability.
Initially there were removable disk packs that increased in size over time to hold more data. Then more versatile drives came along with considerable more storage and speed and built to be more sturdy.


The diskette era
Diskettes hit the scene with the IBM System/32 around 1976. This system used an 8-inch “floppy diskette” for backup and software portability. With the introduction of the minicomputer and emphasis on business applications software to run on them small and mid-size businesses could afford to computerize their business.


You can see the trend – smaller media with more storage capacity plus they  are becoming more damage proof with simpler read mechanisms as the technology evolves.

CD and ZIP drives expand storage
The need for more external storage increases quickly as computing power increases with the PC and more software applications become available. CDs and ZIP drives fill the need for a short time.

storage_CD and zip drives

The race is on
Newer applications include more data, images, video and audio, , , applications that literally devour disk space. The need for more storage space, faster access times, and portable media is the new era of computing storage. As technology improves, the advances in these areas move forward faster.

storage_flash drive and backup drivesFlash drives started out with 16MB, 32MB and 64MB when they were first introduced. Now you see flash drives no bigger than your thumbnail that hold upwards of 512GB and there are plans to put up to 2TB of data onto a flash drive in the near future.

External backup drives like the one shown above are already storing terabyte levels of data with enormous growth expected in this area in the future.

Let me put some of this into perspective for you. In 1979 I had a tour of IBM’s General Systems Division (GSD) Headquarters and Data Center in Atlanta, GA.

I’ll never forget a sign that was in the front part as you entered the Data Center. Behind the sign were rows upon rows of disk drives followed by rows and rows of tape drives. The floor that housed the Data Center was probably around 30,000 square feet and much of it held disk drives for data storage. The sign said, , ,

storage_16GBYou have to understand, , , 16GB was huge in those days, , , but there was no graphics or video to contend with so a gigabyte of textual data was quite a lot.

Today, I carry a 64GB flash drive the size of my thumbnail with me wherever I go and my laptop has far more computing power and functionality than all of the mainframes in that IBM Data Center. Amazing evolution of computing technology, , , plus it becomes more affordable all the time. A terabyte of data storage in 1979 would have cost you over $1 million, , , today about $75.00.

The next 10 years will be an amazing experience.