Daily Archives: July 9, 2010

Focus on your core competency

I joined a small company one time that had two operating divisions that operated as completely separate entities other than a few corporate support functions. What was interesting about this was the fact that the main focus of the company (our core competency) was in the larger division making up over 90% of the company’s revenue.

The smaller division had significant challenges including a lack of management focus and needed lots of attention to turn it around. It was also located some 500 miles away from our corporate office.

The other challenge this division had was that it was a very capital intense organization due to costly equipment requirements to provide specific services that made it somewhat unique. It was truly a unique business and a desirable option for our company, , , but there were other challenges in the company that needed a very limited resource called cash.

As an executive team, we liked the fact that the smaller division provided unique services and we all thought that at some point this smaller division would become valuable complimentary services to our core business in the much larger division.

The challenge: Lots of potential opportunity but where and how do you focus your limited resources?

In my IT assessment, it was also clear that the technology needed to be updated, especially the business applications which had become obsolete as the small division grew.

We had limited resources, especially cash and capital to fuel the turnaround of our great little company with lots of potential, , , but also with a lot of existing challenges and need of attention from the management team.

We had limited management resources and both divisions of the company were under stress from poor management of the past.

I knew we could turn the small division around if we were able to focus dollars and experienced management attention to it. The problem was that both divisions needed immediate support in both capital and management attention, , , and we didn’t have enough of either to go around.

My recommendation was that we sell the small division and focus our full energy in establishing a firm foundation for what we believed to be our core business and what made up the bulk of our revenue, , , and what we believed was to be our long term business focus.

After much discussion and deliberation, that’s exactly what we did.

We could have made the decision to repair both divisions but it would have taken much longer and placed tremendous strain on our weak capital position and upon the management team.

It’s important to take a realistic view of what your organization, or company can do. I know for certain that several of our managers could have turned the small division around. The question is at what price do we have to pay to do it. It’s a matter of evaluating your risk.

It was a clear decision for me in looking at the IT support issues and why I made such a strong recommendation to focus our limited resources on what was going to be most important for the future of the company.

Early on it was not a popular recommendation and was a difficult decision, but over time it became clear it was best for our company’s future.

IT Management Model – Hit 2 birds with 1 stone

There are many situations where “hitting 2 birds with 1 stone” can make a big difference in IT.

Here are just a few for you to think about:

  1. When hiring, it’s nice to be able to hire someone who meets multiple needs in your organization. Finding someone who addresses several skill needs of the organization is a plus and well worth the extra effort to find.
  2. When programming requests are prioritized, it improves productivity when you can knock off several request changes in the same project when the requests affect the same program.
  3. Technology initiatives that can address multiple needs of the company are great ways to enhance IT reputation. Doing things that provides value and improves client service are big winners for the client and for IT.

Key points to consider:

  • Always look for leverage opportunities
  • Small incremental expense or effort can have big return
  • Involve your staff in identifying “two bird” possibilities
  • Measure the improved gains
  • Create awareness of successes

Final thought:

Anything you do that leverages your IT Organization’s productivity is a benefit for all concerned. Take a proactive approach in seeking out situations that allow you to address multiple issues with one focused effort.