Monthly Archives: May 2013

Headed to Dubai for IT Manager Institute #56

IT Manager Institute eagle coinI leave for Dubai tomorrow to deliver my 56th IT Manager Institute next week. It will be the 8th time to deliver the program in Dubai, , , one of my favorite places to go.

This class will be held in 3 days rather than 5. The biggest challenge for many to attend the program is being able to break away from the office for a whole week or more depending upon travel requirements.

I have delivered the program in 3 days a couple of times before – for the City of Anchorage, Alaska and for 17 IT managers in the Province of Saskatchewan, Canada.

So, I decided to streamline the program to make it available in 3 days for a large group.  This is the 4th time to refresh the program since delivering the first IT Manager Institute in 2003.

itbmc_1The IT Manager Institute program is better than ever with everything you need to manage your IT organization effectively and to obtain ITBMC (IT Business Manager Certification) status. The new program even has a few extra gifts for students not available in earlier classes.

I will also launch my new book next week during the class. Read my next post to learn about the new book.

As you may know, my company mission is, “helping IT managers of the world achieve more™ success”. The Institute is the most effective way to develop critical IT management skills that help you succeed.

Every IT manager should have access to the IT Manager Institute program and BONUS materials we give students who attend. Still, there are many who cannot attend the class due to cost or travel challenges, , , or they simply “can’t afford the time” to be away from the office.

This is why the IT Manager Institute Self Study was developed. It’s identical to the classroom version, even down to the BONUS IT Manager Institute flash drive contents and ITBMC exam. The great news is that you can attend the class from your home or office, , , at less cost, no travel, and at your own pace.

Learn more at

Hundreds of IT managers have attained ITBMC status through the self study and now use our practical IT manager tools and templates to help them achieve more success.

The 3-day classroom pilot we are delivering in Dubai next week looks like it’s making a difference, , , it is lining up to be the biggest Institute class to date. Look for my post next week with photos of the class.

Below are photos from our last two classes in Dubai – October 2012 and February 2013.

IT Manager Institute - Dubai Feb 2013IT Manager Institute #54 – Dubai, UAE – February 2013

IT Manager Institute - DubaiIT Manager Institute #53 – Dubai, UAE – October 2012

I can hardly wait to meet the managers in next week’s Dubai Institute and expect it will be a great class.

Teamwork is not automatic in IT

21 SecretsThis is an excerpt from my new book, 21 Secrets Every IT Manager MUST Know

SECRET #8 – Teamwork must be developed

It goes without saying that you need strong teamwork to become a successful IT organization, but did you know teamwork is not a natural thing for IT employees?

Probably not, so let me explain.

teamwork1You see, over 90% of us in IT have two personality traits that actually work against teamwork to an extent.

First, almost all of us are technically oriented (a good thing), independent, goal oriented, and self-starters.

Most of these traits are good, especially as technicians or technology experts. However, this independent trait can be a challenge when it comes to working well with others.

In addition, over 90% (virtually everyone in IT) are high detail, , , also a good thing, , , you would think. For the most part, it is good, but one of the aspects of a high detail person is that they “like to do things their way”.

Let me get to the essence of what I’m driving toward. Technology attracts a certain type of individual and people with consistent personality traits. These traits summed up would describe an IT individual as someone who:

  • Likes to work independently and on his own
  • Wants to be precise and do things his way
  • Doesn’t like to communicate outside of his inner circle

The bottom line, , ,

teamwork is not a natural or easy thing for IT employees

High detail people can dig their heels in and become stubborn about how things are done. IT people are smart and they have strong opinions about things, , , it can be a real challenge to build teamwork for an inexperienced IT manager.

Don’t get me wrong here, , , IT people are conscientious and want to do a good job, but most want to do it a certain way, , , and that would be, , , their way.

What this means for an IT manager is that you have to build teamwork in your organization, , , that’s right, it is up to you to make it happen because it’s not going to happen automatically.

The good news is that building teamwork and camaraderie is the most fun aspect of being an IT manager, , , at least, I think it is.

I used to coach my teams a lot about, “We will succeed as a team; if the team fails none of us will be successful.”

The key is to create focus and coach your employees on working together positively.

Focus is provided by creating an IT strategy, running projects like projects, and delivering solid employee performance plans and reviews. When you deliver these, you always want to reinforce teamwork and the positive benefits of working together as a team.

Another opportunity to reinforce teamwork is when you have staff meetings. I like to hold them at least once a month and in every meeting there is something to reinforce the importance of teamwork.

I joined a company to run their IT operation of some 35 employees. They lived in two different cities and it was obvious there were teamwork issues with the groups.

Shortly after joining the company I held an IT Kickoff Meeting to bring them all together and to refocus everyone to our company’s mission and the IT strategy I built to support this mission. The meeting had a key theme – TEAMWORK.

To have some fun, we divided the groups into three teams (Managers, City#1, & City#2) and created a competition among them to stress the importance of teamwork. Each team had to do a short skit (a play of sorts) that emphasized the teamwork message. Our management team presented a message of,

canoe row together“Put your oars in the water and row together, and we will be successful.”

The bottom line here is that teamwork occurs when managers cause it to happen, , , it doesn’t happen all on its own.