Our technology people are great at fighting fires, , , or “fixing things”. They aren’t always so good at learning what causes the problems and identifying how to prevent the problem.
Preventing problems from occurring is far better than being good at solving problems and fixing things (fighting fires) after they occur. Much bigger than you probably think.
Eliminating problems from happening helps everyone:
- Reduces your client’s loss of productivity
- Improves your IT staff’s productivity
- Eliminates aggravation and stress for everyone
There are many more benefits but these three are worth a lot.
One of the best stories you can tell your client is that your organization saw a set of problems, analyzed them to determine what was causing the issue, and then put in preventive measures that either reduced or eliminated them.
This is a simple story but a powerful one in that you are proactively looking at the “business of IT support”, not just working on technology and being reactive.
If you can show specific statistics or numbers, , , even more powerful!!!!
Teach your staff to take the extra step and determine what is causing the problems they deal with day to day and try to determine how to prevent them. Preventing problems will do a lot for your IT organization in building trust and strong client relationships, , , something we need in order to achieve IT success.
Train your staff how to fight fires but teach them that we need to be in the “fire prevention business”. Preventing fires shows proactive approach – POWERFUL!
Is your IT organization preventing fires or simply reacting to put them out when they occur?