Does this look like what you found when you first became an IT manager?
If so, it’s not really surprising, , , it’s what I discovered and millions of managers around the world discover when they first get their BIG OPPORTUNITY.
Managing an IT organization can seem like one big complicated maze.
Well, it really is unless you have a process to follow and tools to help you achieve the things that are necessary for IT management success.
In my case, I had to learn the hard way about many things, , , but I was also fortunate to have some very strong managers around me to learn from. Not all of them were IT managers, , , some had very little knowledge of technology or in understanding IT employees, , , but they possessed excellent management skills and were good resources to learn from.
Don’t limit yourself to learning from only IT managers, , , it limits your possibilities. It’s going to be helpful to your career to learn things from company executives, sales and marketing, , , Human Resources, , , your client department managers, , , even vendor managers.
What you also need is a proven management process, , , a path to follow that will help you find your way through the maze. There are obstacles at every turn in an IT manager role, , , some can even be deadly impediments to your career.
Here is the management process I use in managing an IT organization.
There are 8 key components:
1. Assess – Conduct an IT assessment to determine what the business needs and issues are plus what your IT organization’s capabilities and capacity is. Once you understand the “demand and supply”, you can develop a plan of attack.
2. Plan – Develop an immediate 30-90 day tactical strategy and once you get your people focused on it you can start working on developing your long term strategy.
3. Projects and Processes – Delivering projects successfully is the key to credibility and there are key support processes you must put into place in order to support your clients effectively.
4. Organization – You must build an appropriate IT organization and when you have people, you need to motivate them and develop their skills to create a world class support organization.
5. Focus – Evert aspect of your organization needs clear focus, from the individual employee to the entire organization.
6. Financials and Assets – Managing the financial side of your business and keeping track of technology assets becomes a key part of managing a successful IT operation.
7. Measure – To improve, it is important to know where you are and whether you are making positive strides, , , practical measurements will spell it out for you.
8. Communicate – What ties it all together and makes such a powerful difference is being able to communicate well.
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