Key to IT credibility

Very simple – Do what you say you will do!

More specifically, , , Deliver projects successfully.

A bit more defined: Recommend only things that contribute tangible business value, that are always cost justified, , , and then deliver what you say you can do.

If you’ve read my articles, you should know I define “business value” in specific terms:

  • Increase revenue
  • Decrease cost
  • Improve productivity
  • Differentiate the company
  • Improve client satisfaction

If your projects do not target one or more of these, you need to seriously consider whether you really need to spend time and money on it. It could be possible that you think your “pet project” is the right thing to do, but your business client doesn’t understand it at all. If that’s the case, there is a good chance it’s the wrong thing to do.

Managers who are tagged for promotion and more responsibility “get it”, , , they understand that all service organizations (IT department being one of them) are useful only if they compliment business operations and do things that helps the operations deliver the core products or services to the company’s ultimate client, , , those who buy from your company.

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