Take a look at a simple survey you can use to measure the level of satisfaction of the technical support you are providing.
At the end of the day, how your client feels about your IT organization and the support you provide is what really counts.
You probably don’t want to send this survey out and expect to get it filled out, , , it won’t happen. What about visiting your client or maybe making a quick phone call and asking them a few questions? That will get a much better response.
When looking for client satisfaction, there are a few things you want to learn:
- IT responsiveness
- IT focus
- IT effectiveness
- Perception of the IT staff
If you can learn about where you stand in these areas, it is like finding gold. Very valuable. The nice thing about personally interviewing the client is that when he or she responds negatively, you can ask for information that helps you better understand what’s going on – powerful information to have.
Download the simple survey I like to use to understand what your client thinks about their IT support organization.
CLICK HERE to download the Client Survey
By the way, do you know what I mean when I say “client”?
It’s two, possibly three groups:
- Senior management of the company
- Department managers of the company (also represent users)
- Outside clients if you have them (outside your company)
A quick survey can tell you a lot. Learn from it and do something that positively addresses the issues you discover. The benefits to your organization can be pretty amazing.