Are your clients happy?

Take a look at a simple survey you can use to measure the level of satisfaction of the technical support you are providing.

At the end of the day, how your client feels about your IT organization and the support you provide is what really counts.

You probably don’t want to send this survey out and expect to get it filled out, , , it won’t happen. What about visiting your client or maybe making a quick phone call and asking them a few questions? That will get a much better response.

When looking for client satisfaction, there are a few things you want to learn:

  • IT responsiveness
  • IT focus
  • IT effectiveness
  • Perception of the IT staff

If you can learn about where you stand in these areas, it is like finding gold. Very valuable. The nice thing about personally interviewing the client is that when he or she responds negatively, you can ask for information that helps you better understand what’s going on – powerful information to have.

Download the simple survey I like to use to understand what your client thinks about their IT support organization.

CLICK HERE to download the Client Survey

By the way, do you know what I mean when I say “client”?

It’s two, possibly three groups:

  1. Senior management of the company
  2. Department managers of the company (also represent users)
  3. Outside clients if you have them (outside your company)

A quick survey can tell you a lot. Learn from it and do something that positively addresses the issues you discover. The benefits to your organization can be pretty amazing.

3 responses to “Are your clients happy?

  1. Its such as you learn my mind! You seem to know a lot approximately this, like you wrote the e book
    in it or something. I believe that you just could do with a few % to force the message home a little bit, however
    other than that, that is magnificent blog. A great read.
    I will certainly be back.

  2. Pingback: Back away from the technical detail | ITLever™

  3. Pingback: Don’t send client surveys | ITLever™

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s