Don’t send client surveys

2 responses to “Don’t send client surveys

  1. Pingback: Back away from the technical detail | ITLever™

  2. “take the survey with you and visit your client” – I agree on this one. I had in fact administrered a Kano questionnaire personally on clients and must say it was a great experience. The clients were eager and happy to provide their feedback/opinion and moreover appreciated the fact that this was represented personally by a business focal.

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