Monthly Archives: May 2010

Client Rescue Guide

When you and your client “get out of sorts with one another”, it is your responsibility (IT) to resolve the issue. It’s up to you to improve the relationship, , , it simply won’t happen the other way.

A simple process I go through when dealing with a problem client is included in my Client Rescue Guide. It worked for me many times and will for you.

A problem client is actually an opportunity in disguise. Their bad behavior and harsh words are simply frustrations seeking their way out of the client. It’s not personal although sometimes it may feel like it.

To rescue a client from the doldrums does not require a technical or complicated process, , , it is actually pretty simple when you get down to it.

CLICK HERE to download my Client Rescue Guide.

Boost productivity with a To Do List

I’m a big believer in keeping a To Do List and have done so for as long as I can remember. It helps me stay focused and ultimately improves my output.

If you have my IT Manager ToolKit, you should already have this tool. If not and you are interested in the complete IT Manager ToolKit containing over 100 management tools, learn more at www.mde.net/cio/page13.html

Download the To Do List tool from the link below. It includes simple instructions, 4 templates, and an example.

www.mde.net/tools/ToDo.xls


In the tool, there is a template for Daily, Weekly, Monthly, and Annual Initiatives. I normally use the Weekly To Do List and manage from a weekly set of tasks I want to accomplish. At times, I’ll use the Daily version but tend to fall back into the weekly template.

Every weekend, I sit down to list the key things I need to accomplish in the coming week and place a priority on them. I use a simple priority method of A, B, or C for High, Medium, and Low. The to-do items aren’t listed in any real order, , , just put down as I think of them. Once prioritized, I can sort them by priority so my focus in the week is targeted to the most important items.

That’s a key point – be sure you determine what “has to be done” and organize your work week to take care of the essential tasks first, , , or early in the week. Otherwise, you can find yourself working on the more fun things and possibly less important issues and miss out on getting the truly important issues taken care of.

Getting productive is about focus, but also about being disciplined to work on the most important issues first.

By listing what you want to accomplish for the year and breaking it up into smaller segments (Monthly, Weekly, and even Daily if you prefer), it helps you stay focused to getting things done, , , and that’s what productivity is all about.

I’ve used the Weekly version of this tool since my IBM days in the early 1980’s. It has worked very well for me and continues to make a positive difference in my productivity.

New IT Manager needs a fast start

Just been promoted to a manager position?

Inherited another IT organization because you’re doing a great job?

No matter what the reason, a new IT manager of an organization needs to get off to a fast start, regardless of how much experience you have.

Use this IT Manager Fast Start Checklist to focus on the first 30 days that helps you gain credibility and support from people in your company.

CLICK HERE to download

Interested in my complete IT Manager ToolKit containing over 100 management tools I developed to help me manage IT organizations? Learn more at www.mde.net/cio/page13.html

Budgeting for IT – keep it simple

Sooner or later you are going to need to create a budget for your IT organization. To budget effectively, you need a few tools and a simple process.

Budgeting should not be a drudgery and it should not take hours and hours of work. I’ve developed hundreds of IT budgets and can’t remember ever failing to achieve my budgeted plan. I also do not spend days working on the “perfect plan”.

Download the budgeting tools I use when creating a budget for my organization. They are simple, yet effective tools to get the job done. I usually use these tools and then transfer the appropriate data to the spreadsheets accounting gives us to fill in a department budget for the company’s budgeting process, , , I can do what I need quickly and be confident I will deliver an achievable plan.

CLICK HERE to download the budget tool and instructions.

Book_IT BudgetingInterested in learning more? You may want the e-book, IT Budgeting: operational and capital budgeting made easy, that discusses the budget process and tools I use in detail plus insights and techniques that help you create a conservative and achievable plan.

Click here to see the Table of Contents and description.

Class dinner in Lagos

The class dinner was held for the Lagos, Nigeria IT Manager Institute class in downtown Lagos. If you have never been to Lagos, I can tell you it is quite interesing, , , and very busy.

IT Manager Institute class dinner - Lagos, Nigeria - May 2010

My class always wants me to try some of the specialty dishes, but my “delicate American stomach” does not always respond well to some of the more exotic foods I encounter. Wish I was smarter than I am, but I seem to try things that sometimes haunt me a bit later in the night.

Last night, my class presented me with a hand painted canvas titled “Every Day Life” that depicts fishing and travel on the water near Lagos Bridge. The city of Lagos is on an island and is somewhere around 7 million people, , , to say the streets are quite busy is an understatement.

Hand painted canvas gift from the Nigeria class

The class dinners are always one of the highlights of the IT Manager Institute (also referred to as the IT Leadership Institute in my African visits). We have held a dinner for every class I have delivered, , , it is simply a small way to give back to those who have invested time and money in our program. It’s also something our students seem to remember and appreciate.

When I set out to create the Institute program, I wanted to make it different and special for those who attend. The class dinner and other “surprises” I spring on the class during the week seem to work, , , the IT managers who attend tell me that the program is unique and very special.

Here are a few comments from this week:

“The quality of course materials is simply excellent. IT management is not complete without these training materials.”

“The Institute was beyond expectations.”

“Lots of information to help me improve my work as IT manager. I recommend anyone wanting to be an IT manager should take this course.”

“I wish I had attended this course earlier in my career. Very eye opening.”

Nigerians are fun people and they make me feel welcome and very much “at home” when I visit their country. There are already discussions of a return trip.

Lagos, Nigeria

Well, I made it to Nigeria, , , got my VISA in the “nick of time” and had a great trip (albeit a long one) to get here.  I’m in Lagos, Nigeria staying with my host company, Digital Jewels, Ltd.  It is a 10 1/2 hour non-stop flight from Atlanta – not too bad compared to some other places I’ve visited, , , but still a long flight.

Been teaching the IT Manager Institute this week – my 39th Institute. We have had a great class – very attentive and interested managers.

Digital Jewels has a 1-bedroom suite that I reside in right next to their office, so I have a great 1-minute commute. They take very good care of me and see that I’m comfortable and with plenty of Coca Cola – something I seem to need to function.

Tonight, we hold our class dinner and it’s something I always look forward to. I meet some of the most interesting and best people in the world as I focus efforts toward, “helping IT managers of the world achieve more success”. I’m truly blessed to be able to do what I do. The class dinner is one of the highlights of the class.

Nigerians are some of the happiest people in the world from what I’ve observed. There are many challenges in their country, , , as in most countries, , , but they persevere and rise above the challenge. I have mentioned to many of my colleagues in the past that, “when Nigerians are in the class. we seem to have more fun”. This is certainly true of this particular class, , , they are all super people that I have had pleasure to get to know in such a short time.

They are taking their ITBMC exams now and will finish shortly, , , then it’s time to relax, enjoy good food, and tell one another tall tales of our experiences over dinner. I look forward to it.

Cost Savings Initiative tools

In today’s tight economy, the IT organization should be shining like a bright star. Your IT organization is the only organization in the company that can positively affect the productivity or cost of all organizations in your company.

IT has true leverage if you decide to use it, , , and in tough times, senior management needs your help.

In 1991, our company was preparing to take the company public. To do so we needed to be able to show consistent growth and profitability. We ultimately achieved this objective with a highly successful public offering in 1992 because we implemented an aggressive cost savings initiative throughout our company. Without it, our 3rd and 4th quarters of 1991 would have been poor and destroyed our chances of a successful public stock offering.

Download the Cost Savings Initiative below and take a look at the 20 Minute IT Manager that discusses this topic. Get aggressive with cost savings and you can make a difference for your company, , , and IT will shine like the bright star it is.

CLICK HERE to access the 20 Minute IT Manager session

CLICK HERE to download the Cost Saving spreadsheet tool

VISA Success – yahoo, , , going to Nigeria

The trip to the Atlanta Consulate of Nigeria on Thursday paid off. We received our Business VISA just as requested in short order, , , and just in time — my flight is on Saturday. It was a 4-hour drive to Atlanta each way, but worth it in the end.

To obtain this Business VISA was a massive effort mostly due to the fact we could not reach anyone or even leave messages, send faxes or send e-mail to the Consulate in New York. The Atlanta office was much more responsive and reasonable to work with.

If you see headlines about an American being detained in Nigeria, it may be me, , , hopefully I have not ticked anyone off to be flagged upon my arrival for pushing so hard to get this done.

I’m looking forward to seeing my friends at Digital Jewels – Adedoyin, Ayo, Funmi, and others, , , maybe even some of my former students – we have had over 60 Nigerian managers attend the program in various locations – Johannesburg, Dubai, and Abuja, , , even many to attend in Nashville, Tennessee.

Oh yeah, I should make a note about Nigerian people. I have worked with many over the years and found them to be one of the happiest, fun-loving people in the world. They have big challenges in their country, but they overcome adversity and rise above it with a spirit like no other in the world. I truly love working with Nigerian managers and enjoy their strong desire to become stronger managers and to do good things for their companies and for themselves.

Look for my posts while visiting Lagos, Nigeria.

VISA woes – we are headed to Atlanta

Well, the New York efforts did not work, , , seems that we just lost precious time. With all the inquiries they were getting about my VISA application (from a Senator’s office, from a House of Representative’s office, even from their own Embassy in Washington, D.C.), I’m hoping no one has put me on the Interpol list.

The good news is that the Consulate General in the Atlanta Consul seems to understand my situation, , , talked to him three times now, , , and he called me to respond to my situation, , , a nice man and very professional.

So, , , I’m headed to Atlanta in a few minutes. The interesting thing is that the Atlanta Consulate is in Roswell, GA, , , within 3 miles of where we lived for 20 years, so I’ll get to eat dinner tonight at Ippolito’s and maybe see some friends.

Dark clouds usually have silver linings.

Hopefully, by this time tomorrow, I’m on my way home with the Nigeria Business VISA stamped in my passport, , , with 1 day to spare. I may get to see the Nigeria flag after all.  Nothing like playing it close!!!!!!

 

Keep your fingers crossed, , , it is a 4-hour drive to Atlanta so I hope all goes as planned, , , will be disappointing if it doesn’t.

Positive thoughts create positive energy, , , helps you succeed in life and in business.

VISA woes continue, , , but maybe a ray of light

I ended the day yesterday with a small bit of optimism that the Nigeria VISA will be issued and everything will come together, , , don’t get your hopes up too quickly.

This morning we had another call with the New York Consulate General – it was not very promising, although he was very professional and seems to want to help. Still, looks like a possible challenge to work through the process they are requiring in time.

Hopeful News !! Just got a call from the Consulate General in the Atlanta Embassy. He has committed to issue the VISA if I visit the Embassy this week and states, “there is no reason you should require a Work Visa to deliver a 1-week training class”.

That’s what my sponsoring company in Nigeria and I thought!!!

Called New York back to ask them to ship the documents and passport to me overnight, , , now, they are having a problem locating the file.

Can you believe it? Feeling like I’m living in Murphy’s World – remember Murphy’s Law? — “If it can go wrong, it will go wrong.”

The positive part is that New York stated they are trying to issue the VISA and they do not want me to miss traveling to Nigeria to provide the training.

The good news is that we may now have two Embassies trying to help when early Monday morning we had no one.

Keeping our fingers crossed.